Frequently Asked Questions
Find answers to common questions about our products
We currently don’t offer returns, exchanges, or refunds. Every Pocket Shop order is thoughtfully made and carefully packed, so what you see is exactly what arrives at your doorstep.
Don’t worry, we’ve got you.
Just share clear photos and an unboxing video, and we’ll send you a fresh replacement at no extra cost. No stress, no back-and-forth.
Orders usually reach you within 4–7 working days.
Once your order is shipped, we’ll send you a tracking link and AWB number so you can follow it every step of the way.
Orders can’t be cancelled once placed, but if you need a quick change, DM us before dispatch and we’ll try our best to help.
Sometimes delays happen, but you’re never on your own. Track your order using the AWB, or reach out to us and we’ll sort it out for you.
You can call or WhatsApp us at 8830534867 (9:00 am – 8:00 pm), or DM us on Instagram. We’re always happy to help.