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Frequently Asked Questions
Find answers to common questions about our products
We have a 1 week return policy, which means you have 7 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at shoppocketofficial@gmail.com Items sent back to us without first requesting a return will not be accepted.
For return of non-defective items, the shipping charges will be paid by the customer.
You can always contact us for any returns related query at shoppocketofficial@gmail.com or at +91 8830534867
Don’t worry, we’ve got you.
Just share clear photos and an unboxing video, and we’ll send you a fresh replacement at no extra cost. No stress, no back-and-forth.
Orders usually reach you within 4–7 working days.
Once your order is shipped, we’ll send you a tracking link and AWB number so you can follow it every step of the way.
Orders can’t be cancelled once placed, but if you need a quick change, DM us before dispatch and we’ll try our best to help.
Sometimes delays happen, but you’re never on your own. Track your order using the AWB, or reach out to us and we’ll sort it out for you.
You can call or WhatsApp us at 8830534867 (9:00 am – 8:00 pm), or DM us on Instagram. We’re always happy to help.
